Delivery & Returns
EXTENDED CHRISTMAS RETURNS POLICY
Our extended Christmas returns policy is valid from 1st November 2016. This means that you can now return online purchases up until 20th January 2017. Normal exclusions apply.
We offer FREE standard delivery on ALL orders within the UK. We use the Royal Mail service for most of our UK and International deliveries. For larger, heavier items we use reliable couriers.
Most items are dispatched within 24 hours. Heavier items or big orders can take a little longer. Royal Mail aim to deliver 1st class packets within 1-2 days and 2nd class or 'Standard' packets within 2-3 days.
Next day delivery is available if you order before 2pm (Monday to Friday). We deliver 6 days a week, Monday - Saturday. Please select the next Day Delivery option at the checkout from the drop down postage option menu.
SNUGRUGS offers a free exchange service on all items of clothing, footwear and clothing accessories in the UK.
If you wish to exchange an item for a different size, you can use our FREE RETURNS label. Email us at firstname.lastname@example.org with your order number and request a free returns label. We will then email you a returns label which you will need to print off and secure to your parcel. You will need to post your item at any UK post office. Please include your order slip with a note on with details of your request within the return package. We suggest you get a postage confirmation receipt.
If you would like to return an item for a refund then please return it with your order slip inside with a note on to say that you would like a refund. We suggest you send it signed for and obtain proof of postage.
OUR EASY RETURNS POLICY
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. We will refund any item returned unused and undamaged. Packaging / boxes must be undamaged and product labels on. We do not refund any postage charges. Unless covered by our Free Exchange policy it is your responsibility to pay to return an item.
We will not take responsibility for returned items lost or damaged in the post. We therefore recommend that all goods are insured in transit. To understand obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000 which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Your statutory rights are not affected.
Address for Returns:
Unit 9, St Johns Court
Sevington Business Park
Ashford Kent. TN24 0SJ
We deliver worldwide. To find the cost please put items in your basket and then enter the delivery address. You will then see the delivery options and costs before you buy your item. We use Royal Mail Airmail and Royal Mail International Signed for. Items usually reach their destination within 7 days for Europe and 12 days for rest of the world. Please note that you will be responsible for any customs or import fees duties or other charges if applied in the country of destination.
We only ever use payment providers who are recognised throughout the industry as offering 100% secure systems. All payment information is securely encrypted using state of the art SSL encryption technology. We will not pass on your details to any other site or third party unless you have authorised this.