Our Story

Meet the founders David and Zoe Barnett

Snugrugs – Where it all began

Entrepreneurs Zoe and David Barnett founded snugrugs.co.uk over coffee around their kitchen table in 2009. They had recently returned home to the UK after several years living in Hong Kong and were both looking for something new and exciting. The company utilised their combined strengths from the outset. David’s background in corporate IT and start-up companies at director level, in the UK and overseas, served them well. Zoe left her job as a Social Worker when she had her first child in 2005. Her time living in Asia helped her explore and realise her creative potential and business drive.

Our Mission

From the outset, they had a commitment to superb customer service and a desire to bring affordable luxury to everyone. A company that made its customers feel cared for and provided a pleasurable shopping experience on the internet. What started as sheepskin rugs has become a full range of lifestyle products, from home accessories to clothing and footwear.

In the early days, the website was run from a small office at home. Beginning this way helped the husband and wife team understand every aspect of the business, from finding trusted suppliers, marketing and the importance of customer service. Each new customer gave them new ideas, fuelled their enthusiasm and reinforced the importance of superb customer service.

Growing rapidly, the business moved to its current premises of Unit 17, Tavis House, Sevington Business Park in Ashford, Kent. This enabled us to expand further and employ staff. Today Snugrugs employs staff in America, France and Germany.

The Result

Today, the company that started life as a fledgeling company in Cambridge has become a fast-growing respected online retailer. Our energy and passion are at the heart of our expansion. We have a great team in the UK, Western Europe and America, that share our love of stylish, quality products at affordable prices. We will never lose sight of our roots and the importance of making our customers feel welcome and appreciated.

Precision and attention to detail permeate through everything we do. We want to bring little moments of happiness to our customers, through our products. Whilst home and living is at the heart of our collection we are continually expanding our range of clothing, sheepskin slippers, knitwear, soft furnishings, gifts and accessories. We pride ourselves on outstanding customer service. We remain passionate about selling beautiful products at affordable prices.

We would love to hear from you.  If you need to get in touch please email customerservice@snugrugs.co.uk or call us on 01233 503 913  (Mon – Fri 9am – 5pm)

Snug Rugs Ltd is Registered in England & Wales. Company Registration Number: 7817369. Registered Office: Lakin Rose Accountants. Vision Park, Pioneer House, Cambridge, Cambridgeshire CB24 9NL  (please do not send returns to this address)